Refund Policy

Returns

You have 30 days from the date of purchase to request a refund or exchange. After 30 days we're unfortunately not able to offer either.

To be eligible for a return, your item must be unused and in the same condition you received it.

Firewood, kindling, and pizza wood are pickup-only and, once picked up, are not eligible for return.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we'll email you to confirm we've received it, and let you know whether your refund is approved.

If approved, your refund will be issued the same way you paid, normally within 5 to 10 business days of us approving it.

Late or Missing Refunds

If you haven't received a refund yet, first check with your bank — processing can take a few days. If you've done this and still haven't received your refund, contact us at the email below.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at the address below and we'll arrange it.

Return Shipping

Most returns are handled in person at pickup. If we've agreed that an item needs to be mailed back, our returns-only mailing address is:

Martin Woodworking
PO Box 693
Imperial, PA 15126

This is a mailing address for correspondence and returns only — it is not our workshop, and it is not a pickup location. All pickups are by appointment in Cranberry Township, PA.

You're responsible for your own return shipping costs, which are non-refundable.

Contact

Questions about a return or refund? Reach us at chris@martinwoodworking.com or 724-703-4433.